Return & Refund Policy
Thank you for choosing SchoolModernERP. This Return & Refund Policy explains how cancellations, refunds, and service-related disputes are handled for services purchased through SchoolModernERP.
SchoolModernERP provides School Management ERP Software, Mobile Applications, Student Information Systems, Parent Apps, Teacher Apps, Online Learning Solutions, Attendance Management, Examination Management, Fee Management, and related digital services. We do not sell or ship physical goods.
- Company (“We”, “Us”, “Our”) refers to SchoolModernERP.
- Services means School ERP Software, Mobile Applications, Student Management Solutions, Parent Applications, Teacher Applications, Attendance Systems, Examination Systems, Fee Management Solutions, Online Learning Modules, Website Services, and other digital services offered by SchoolModernERP.
- Subscription means any paid plan, software license, annual maintenance contract (AMC), implementation package, or service agreement purchased from SchoolModernERP.
- Order means a confirmed purchase of Services from SchoolModernERP.
- Website refers to the official SchoolModernERP website.
- You means the individual, school, educational institution, organization, or entity using our Services.
You may submit a refund request within 7 days from the date of purchase if there is a valid reason, including:
- Duplicate payment
- Incorrect billing
- Technical failure preventing service activation
- Service not delivered as agreed
- Unauthorized transaction verified by SchoolModernERP
Refund requests submitted after 7 days from the date of purchase may not be eligible for review. Approved refunds will be processed within 7 business days from approval. Refunds will be credited to the original payment method used during the transaction.
To qualify for a refund, all conditions must be met:
- Service purchased directly from SchoolModernERP.
- Refund request within 7 days of purchase.
- Valid explanation + supporting evidence.
- Service not fully consumed / delivered as agreed.
- Software implementation charges non-refundable
- Data migration services
- Custom software development
- Website development services
- Mobile App development services
- Training and onboarding fees
- Annual Maintenance Contracts (AMC) after activation
- Services successfully delivered and accepted
- Customized integrations & API development
SchoolModernERP reserves the right to determine refund eligibility based on service usage and delivery status.
Subscription Cancellation: Schools and institutions may cancel future renewals at any time by contacting our support team. Cancellation of future renewals does not automatically entitle refunds for services already delivered or active subscription periods.
Service Suspension Due to Non-Payment: SchoolModernERP reserves the right to suspend access to services in case of overdue invoices, non-payment of subscription fees, or breach of service agreements. Suspension due to non-payment does not qualify for refunds.
SchoolModernERP does not sell physical products. All services provided are digital in nature and therefore no physical returns are applicable.
To request a refund, please provide:
- School Name
- Order Number / Invoice Number
- Date of Purchase
- Contact Person Name
- Registered Mobile Number
- Reason for Refund Request
- Supporting Documents / Screenshots
Email: info@schoolmodernerp.com
Website: www.schoolmodernerp.com
Mobile: +91 9310187216
Processing Time: Approved refunds processed within 7 business days using original payment method. Actual credit timelines vary by bank, payment gateway, UPI, or card networks. SchoolModernERP is not responsible for third-party processor delays.
This policy operates in addition to any rights available under applicable consumer protection laws of India. SchoolModernERP reserves the right to update, modify, or revise this Return & Refund Policy at any time without prior notice. Continued use of our Services constitutes acceptance of the latest version of this policy.